Refund Policy

This Refund Policy explains how deposits, installment payments, project cancellations, paused work, completed services, and delivered digital artwork are handled by Artify Creations. Because the studio provides custom creative services and original digital deliverables, refund treatment depends on the stage of the project and the work already performed.

1. Nature of Services

Artify Creations provides custom digital art and design services that are tailored to each client’s brief, references, scope, and objectives. Work typically begins with research, visual thinking, concept development, scheduling allocation, and creative production. As a result, much of the value created is time-based, custom, and non-resellable.

2. Deposits

Unless otherwise stated in writing, any deposit or advance payment is non-refundable once the project has been scheduled or work has begun. Deposits compensate the studio for reserving production time, initiating discovery, reviewing materials, preparing concepts, and committing studio capacity to the engagement.

3. Payments for Completed Work

Payments made for completed milestones, approved phases, delivered concepts, revision rounds already performed, or final files already supplied are non-refundable. Once a portion of the work has been created and delivered, payment for that portion is earned.

4. Cancellation by Client Before Work Begins

If a project is cancelled by the client before any work begins and before scheduling commitments have been materially allocated, any refund will be assessed case by case. Administrative deductions, processing costs, or reservation-related charges may still apply where appropriate.

5. Cancellation by Client After Work Begins

If the client cancels a project after work has started, the client remains responsible for work completed up to the cancellation date, including research, concept development, sketches, art direction, revisions, communication time, production planning, and any reserved schedule capacity already committed. Refunds, if any, are limited to the unused portion of prepaid fees after such value is calculated.

6. Paused or Abandoned Projects

If a project is paused or abandoned due to inactivity, delayed feedback, missing materials, non-response, or client-side postponement, previously made payments remain non-refundable for work already performed and time already reserved. Restarting a paused project may require rescheduling, revised pricing, or a new agreement.

7. Revision-Based Work

Refunds are not issued simply because creative preference changes after work has been produced within the approved direction. Revision rounds are the mechanism through which changes are refined. A project is not considered defective merely because artistic preference evolves after approvals were given.

8. Final Deliverables

Once final files or final approved deliverables have been sent, transferred, or made available, the corresponding payment becomes fully non-refundable. This applies whether the files are used immediately or not, because the underlying custom service has already been rendered.

9. Digital Nature of Goods

Due to the digital and easily reproducible nature of delivered artwork and design materials, refunds are generally not available after delivery. The studio cannot retrieve delivered digital assets once they have been issued.

10. Studio-Initiated Cancellation

If Artify Creations cancels a project before substantial work has been completed for reasons unrelated to client breach, the studio may issue a partial or full refund for the unperformed portion of the work, at its discretion and subject to the production stage reached at the time of cancellation.

11. Quality Concerns

If you believe a deliverable materially fails to match the written scope, you must notify the studio promptly and in writing. The studio will review the concern in good faith and may, where appropriate, offer corrective revisions, clarifying adjustments, or another reasonable project remedy before any refund request is considered.

12. Chargebacks and Payment Disputes

Initiating a chargeback for custom creative services that were scheduled, partially performed, or fully delivered may be treated as a breach of the project agreement. The studio reserves all rights to provide documentation showing the scope, communication history, production work, approvals, timestamps, and delivery evidence relevant to the dispute.

13. Custom Agreements Control

If your quote, invoice terms, proposal, or signed project agreement contains refund, cancellation, rescheduling, or milestone language that differs from this page, the written project-specific agreement will control to the extent of any inconsistency.

14. Processing Time

If a refund is approved, it will generally be processed using the original payment method where possible. Processing times can vary depending on banking institutions, payment providers, and administrative review requirements.

15. Contact

Questions about billing treatment, cancellations, milestones, or possible refunds should be directed to Artify Creations using the contact information below.